Privacy Policy for RND

Effective Date: 25-06-25
Registered Office: SoftRND, Ashoka Plaza, Rohtak-124001,Haryana, India
Contact:
📧 privacy@sofrnd.com
📞 +91‑XXXXXXXXXX

SoftRND (“we,” “us,” or “our”) respects your privacy and is dedicated to protecting your personal data. This Privacy Policy explains how we collect, use, share, secure, and manage your information in compliance with Indian laws (e.g., IT Act 2000, DPDP Act) and international regulations (e.g., GDPR, CCPA). By accessing our website, apps, or services, you agree to this policy.

1. Information We Collect

Personal Identifiers: Name, email, phone number, address, company name.
Professional Details: Job title, organization, project details.
Payment Data: UPI, bank/credit card info, invoices.
Technical Data: IP address, browser/device information, OS, cookies, log files.
Usage Metrics: Page visits, clicks, session duration, form submissions.

2. How We Collect Data

Directly from You: When you register, request a quote, book services, or contact us.
Automatically: Through cookies, tracking scripts (e.g., Google Analytics), and device logs.
From Third Parties: Payment gateways, CRM tools, marketing platforms, or public sources.

3. Purpose of Data Usage

Service Delivery: Managing accounts, support, billing, and project communication.
Enhancement: Improving software, website, and support using analytics.
Legal Compliance: Verifying identity, managing disputes, and following regulatory requirements.
Marketing & Communication: Sending updates, newsletters, promotions (only if consented).
Security Enforcement: Fraud detection, abuse prevention, system monitoring.

4. Cookies & Tracking

We use essential cookies for login, preferences, and security.
With your consent, we use analytics & marketing cookies (e.g., Google Analytics, Facebook Pixel).
You may disable cookies via browser settings, though some features may be affected.

5. Data Sharing & Disclosure

We may share your data in the following situations:

Service Providers: Hosts, payment processors, CRM, analytics vendors.
Legal Obligations: To comply with court orders, government requests, or statutes.
Business Transactions: During M&A, asset sale, or corporate restructure.
Protection of Rights: Investigating abuse, fraud, or breach of terms.

RND does not sell, rent, or lease personal data for marketing purposes.

6. Data Security

We use industry-standard encryption (AES-256), SSL/TLS, and secure firewalls.
Regular vulnerability assessments, code reviews, and patches are performed.
Access is limited to trained staff under NDA.
Continuous system monitoring, DDoS protection, and backups are maintained.

7. Data Retention

Personal data is stored only as long as needed for services, legal compliance, or user consent.
Inactive or obsolete records are archived securely or deleted after 365 days.
Clients may request deletion or export of their personal data at any time.

8. Your Rights

You may:

Access, correct, update, or delete your personal data.
Withdraw consent for data processing or marketing communications.
Export your data in a common format.
Lodge a complaint with Indian Data Protection Authorities.

9. Children’s Privacy

RND services are intended for users aged 18+.
We do not knowingly collect data from minors under 18.
If such data is discovered, it will be deleted upon request.

10. Third-Party Links

Our site may link to external websites (e.g., social media, payment gateways). We are not responsible for their privacy practices and encourage you to review their policies.

11. Limitation of Liability

RND strives for high security, but does not guarantee absolute protection from cyber threats.
We are not liable for indirect, incidental, or consequential damages arising from policy use or breaches, except as required by law.
Force Majeure (e.g., acts of God, cyberattacks, government actions) disclaims RND’s liability.

12. Policy Updates

This policy may be updated periodically for legal or business reasons.
The effective date will be updated, and revised versions posted.
Continued use of services constitutes acceptance of the updated policy.

13. Governing Law & Dispute Resolution

This Privacy Policy is governed by Indian law.
Any dispute will be subject to arbitration in [City Name], India, under the Arbitration and Conciliation Act, 1996.
International users may also rely on applicable laws like GDPR or CCPA, but Indian jurisdiction remains primary.

14. Contact Us

If you have any queries regarding your privacy or our practices, please contact us at:
📧 privacy@sofrnd.com
📞 +91‑XXXXXXXXXX
🏢 SoftRND, Ashoka Plaza, Rohtak-124001,Haryana, India